Market-leading events, publications and business news services for the global sports & entertainment sectors....
Connecting sports, entertainment, arts and culture businesses with the latest in operations and technology


AWARDS: 2017 Shortlists Revealed

Ticketing Technology Forum is delighted to announce the Ticketing Technology Awards 2017 finalists.

We were inundated with submissions this year, seeing nominations flood in from around the world. We would like to sincerely congratulate all of our finalists for making the shortlists – we will be in touch shortly to advise the next steps of your nomination.

Public voting is now open in selected categories. Please follow the links provided to support your industry favourites.

Proudly presenting our 2017 Shortlists:


Sales & Marketing Award

For the individual/organisation with the most effective ticket sales & marketing campaign – with emphasis on the innovative use of technology and digital channels.

  • London Derby Day – Saracens V Harlequins (Saracens FC), UK
  • Big Bang The Concert 0.to10. – Marketing in China (YG Concerts/Weige), China
  • UEFA Euro2016 Ticketing (UEFA/Secutix), Switzerland
  • Beijing International Film Festival (Weying), China
  • League-wide ticketing for Belgian Jupiler Pro League (Tickethour), Belgium
  • Rewarding your festival ambassadors (StreetTeam), UK
  • Pan-Broadway Retargeting and Customer Re-acquisition Network (VeInteractive/Shubert), USA

Winner decided by: Online ballot of the global ticketing industry


Unsung Hero Award

For an individual/team that delivers consistently outstanding service and results for an entertainment ticketing enterprise (be it a sports team, an arts organisation or an event organiser). Awarded to the quiet achiever(s), the ever-reliable ‘behind-the-scenes’ fixer(s) and the person(s) that ‘just gets on with the job’.

  • Robin Dennis, Box Office Manager, Royal Albert Hall, UK
  • Paul Bohunsky, Development Team Lead, nolock (Life Ball Vienna), Austria
  • Kevin West, Systems and Business Solutions Manager, Ambassador Theatre Group, UK
  • Simon Whitfield, Fulfilment & Digital Projects Manager, Ticketmaster, UK
  • Yang SenMiao, Vice President – IT, Weying, China
  • Natsuho Hayauchi, International Sales Manager, Ticketscript, Germany

Winner decided by: Decision by Judging Panel

Move to Mobile Award

For the most successful transition to mobile ticketing. Which mobile UX is really delivering? Who’s getting there with seamless mobile ticketing?

  • The Jam music exhibition (Active Ticketing), UK
  • Enhanced mobile experience (ExtremeTix), USA
  • Smart Tone Ticketing: Offline mobile-based authentication solution (LISNR), USA
  • Yupiaoer real-time box office analysis mobile application (Weying), China
  • TicketSwap safe and fair e-ticket resale app (TicketSwap), The Netherlands

Winner decided by: Decision by Judging Panel

Customer Service Award

For the organisation that has delivered consistently outstanding levels of customer service at every stage of the ticket buying experience. Who’s got the ‘best box office’ out there?

  • Supporter Services and Ticketing Team (Brighton & Hove Albion FC), UK
  • Ticket Easy initiative, Omnichannel Customer Service (Ticketmaster), UK
  • Cool:Off & Re:Sell customer service features (Skiddle), UK
  • Inhouse livechat integration across Dutch ticketing (Eventim NL), The Netherlands
  • Broadway Fan Club Marketing Platform (Delivra/Shubert), USA

Winner decided by: Online ballot of the global ticketing industry


Moving On Up Award

For best migration, upgrade or implementation project. Who’s moved onto a new platform and really seen their revenues and retention rising?

  • New platform and hosted database for Semperoper (, Germany
  • Integrated booking system at Jochen Schweizer Arena extreme sports centre (Regiondo Pro), Germany
  • Disney Tickets UK ticketing portal (Disney Theatrical Group/Ingresso), UK
  • Rollout of TiXX Sports ticketing software and Club Card security for Dutch football (Ajax/Feyernoord/Eventim Sports), The Netherlands
  • New UX/UI and API for event discovery and ticket sales (Skiddle), UK

Winner decided by: Decision by Judging Panel

Product Innovation Award

Awarded for a product or service that has uniquely transformed and improved the way ticketing entities do business.

  • Smart Tone Ticketing: Offline mobile-based authentication solution (LISNR), USA
  • Xamarin cross-platform, mobile ticket scanning app (Ticketmaster), USA
  • TicketSwap transparent ticket exchange (Ticketswap), The Netherlands
  • Fan-powered concert request and ticketing service (Tootoot), Slovakia
  • Customer-driven dynamic ticket pricing platform (Never Empty), Spain
  • Plug-in SaaS tools for flexible, interactive reserved seating ticketing (, Belgium
  • GalaPrompter: Live closed captioning for the deaf and language translation (GalaPro), Israel

Winner decided by: Online ballot of the global ticketing industry


CRM/Data Tool Award

Best integration or application of data analysis to an entertainment ticketing challenge.

  • C-Feed: Connecting culture events in The Netherlands (Jewel Labs) The Netherlands
  • Arenametrix turnkey yield management solution (Tech4Team), France
  • Event Marketing Cloud data-driven marketing platform (WeCross), The Netherlands
  • Real-time, data visualisation and analytics tools (Activity Stream), Iceland
  • Yupiaoer real-time box office analysis mobile application (Weying), China
  • The Audience Finder project to collect, standardise and aggregate ticketing sales data (The Audience Agency/JCA/Baker Richards), UK
  • Intelligent Data Warehouse Facilities for Sports & Entertainment (SSB), USA

Winner decided by: Decision by Judging Panel

Premium & VIP Ticketing Award

For the best premium hospitality or VIP ticketing experience. Consideration is given to price-value, included services and overall visitor experience – from discovery and purchase through to post-event handling.

  • UEFA Euro2016 Hospitality and Sponsor Ticket Management (UEFA/Secutix), Switzerland
  • Club Wembley digital & 3D marketing tools for renewals (Wembley Stadium/3D Digital Venue/Ticketing 3D), UK
  • On Location Experiences – Official Hospitality of the NFL (OnLocation Events LLC / NFL), USA
  • Brisbane Cricket Ground’s CUA Pool Deck (Stadiums Queensland), Australia
  • Build Your Experience online hospitality sales for the Daytona 500 (Daytona International Speedway/ISC), USA

Winner decided by: Online ballot of the global ticketing industry


Smart+Connected Award

For the bridging the data and departmental silos! Who’s really bringing their resources together using smart tools and digital connectivity to wow their customers?

  • C-Feed: Connecting culture events nationally (Jewel Labs), The Netherlands
  • Smart Theatre partnership to launch The Lion King at Shanghai Disney Resort (Walt Disney Grand Theatre/Weige), China
  • Worldwide music, transport and accommodation integration for festival-goers (Festicket), UK
  • Harry Potter And The Cursed Child (Sonia Friedman Productions and Harry Potter Theatrical Productions/Nimax/ATG), UK
  • Group ticketing and payment service (Make it Social), UK
  • OmniTicket new Package Ticketing solution for theme parks (Best Union), UK
  • Experience: Integrated cashless F&B ordering (Ticketmaster/Preoday), UK
  • Tourism and Visitor Attraction ticketing integration nationally (RegiondoPro), Germany

Winner decided by: Online ballot of the global ticketing industry


Executive of the Year Award

For the leader, pioneer or visionary that has moved the ticketing sector to new heights. Awarded to the individual that has over-delivered in the past 12 months.

  • Libby Penn, Managing Director, Spektrix, UK
  • Henk Schuit, Managing Director, Eventim, The Netherlands
  • Laurence Miller, Commercial Director, Nimax Theatres, UK
  • David De Wever, CEO & Partner, PlayPass, Belgium

Winner decided by: Decision by Judging Panel

Supplier of the Year Award

This award recognises consistent service, innovation and support for the ticketing sector by a product or
service supplier.

  • Skiddle
  • Make it Social
  • Ingresso
  • Cedar Packaging
  • Oxynade

Winner decided by: On site ballot by all delegates of Ticketing Technology Forum 2017

Outstanding Achievement Award

The Outstanding Achievement Award recognises an individual that has shown exceptional commitment, service and leadership to the entertainment ticketing sector industry over a sustained period of time. (And no, they don’t have to be retiring any time soon!)

Winner to be announced during the Ticketing Technology Awards 2017 ceremony on 5 April

If you made the shortlists, we’ll be in touch shortly!

Winners will be announced at the Gala Awards evening at Croke Park, Dublin on 5 April 2017 during the Forum. Reserve your place here.



Got a question? Get in touch with Tamara Nasser, Project Manager, on +44 (0) 1903 741123 or

Posted in Articles